Frequently Asked Questions
Will you let me know when you are coming?
Of course, we will always give advance notice at the least the day before by text or email.
How can I pay?
We can accept cash, bank transfers or you can sign up with GoCardless direct debit, so that payment can be processed automatically after each clean is completed.
Can you clean in all weathers?
Most weather shouldn’t be an issue as long as it is safe to be working outside and there’s no risk of causing damage to property with the water-fed pole due to high winds.
It’s raining, will that effect my window clean?
Rainwater is usually very pure so shouldn’t cause any issues, so if it is safe to work outside, we’ll still be out cleaning.
Do you clean Velux Windows and Skylights?
We do but they can be much more challenging to gain access to compared to vertical panes at the same height so sometimes we are unable to include them in our quotes (but we’ll let you know if that’s the case).
Do you clear gutters?
Unfortunately we’re not able to offer this service at this time but we can clean the outsides of the guttering for you.
If you are looking for gutter-clearance we can recommend and refer you to a partner company.
